Importing Data in Case (incident) /custom entities in CRM 3.0 with SDK

As i write the code for fun , so i continue with the fun.

As Microsoft CRM does not allow to import data in entities other than “Account”, “Lead”, Contact”, CampaignResponse”. So i decide to use limited knowledge of programming to import data in entities which are not supported by standard Microsoft Import tool. In this example, i will be importing data in Incident (case ) entity , one can extend it to import data in other entities (including custom entities).

Step 1 = I am using Northwind database for my demo

I am going to create connection with a table [Customers] , where i have all data about customers and case ( e.g company name , case title ).

Step 2 = what will be imported ?

I will use [CompanyName] column from Northwinddatabse to create relationship with the “Customer” attribute on case Form . So if there is match between [CompanyName] in database and [AccountName ] on Account entity , then relationship will be created and data will be imported .

Step 3 = After initial steps , now we are ready to write codes

// I will make simple application with one button (Importcase_Click) and label (label1)

using System;
using System.Data;
using System.Configuration;
using System.Collections;
using System.Web;
using System.Web.Security;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Web.UI.WebControls.WebParts;
using System.Web.UI.HtmlControls;
using crm;
using System.Data.SqlClient;

public partial class Case : System.Web.UI.Page
protected void Page_Load(object sender, EventArgs e)

protected void Importcase_Click(object sender, EventArgs e)

CrmService service = new CrmService();
service.Credentials =
SqlConnection con = new SqlConnection(@”Data Source=NP_XP_ABA\CRM;Initial Catalog=Northwind;Integrated Security=True”);

// Customers is the table in database

SqlDataAdapter thisAdapter = new SqlDataAdapter(“SELECT * FROM Customers”, con);

DataSet thisDataSet = new DataSet();

thisAdapter.Fill(thisDataSet, “Customers”);


foreach (DataRow theRow in thisDataSet.Tables[“Customers”].Rows)

// i would like to create relationship of “Customer” attribute on Case entity with the //AccountName attribute, so i need to retrieve the accounts

QueryExpression query = new QueryExpression();

query.EntityName = “account”;

ColumnSet columns = new ColumnSet();
columns.Attributes = new string[] { “accountid”, “name” };
query.ColumnSet = columns;

query.Criteria = new FilterExpression();
query.Criteria.FilterOperator = LogicalOperator.And;

ConditionExpression condition1 = new ConditionExpression();
condition1.AttributeName = “name”;
condition1.Operator = ConditionOperator.Equal;
// CompanyName contains the information about Accounts in database .
condition1.Values = new object[] { (theRow[“CompanyName”].ToString()) };

query.Criteria.Conditions = new ConditionExpression[] { condition1 };

BusinessEntityCollection ret = service.RetrieveMultiple(query);

for (int i = 0; i < ret.BusinessEntities.Length; i++)
account see = (account)ret.BusinessEntities[i];

// Now i will create Case and link the case with Account

incident aba1 = new incident();

// I used the CustomerID column from Northwind database and assigned it to the //”Title of Case”.

aba1.title = (theRow[“CustomerID”].ToString());

// now i need to create the relationship between Customer on Incident and Account //name on Account

aba1.customerid = new Customer();
aba1.customerid.type = EntityName.account.ToString();
aba1.customerid.Value = see.accountid.Value;


Label1.Text = “created”;
catch (System.Web.Services.Protocols.SoapException ex)


1 Response to “Importing Data in Case (incident) /custom entities in CRM 3.0 with SDK”

  1. 1 Anonymous January 2, 2008 at 8:40 am

    Hej Aamir.

    Jeg har kontaktet dig et par gange uden du har svaret. Kan du give mig din rigtige e-mail adresse?

    Du kan maile til mig på

    På forhånd tak

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